Privacy Policy

Sentuhan Seni is committed to protecting your privacy. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our online platform, or interact with our services.

Collection of Your Information

We may collect personal identification information from you in a variety of ways, including, but not limited to, when you visit our site, register on the site, place an order, subscribe to the newsletter, fill out a form, use live chat, or interact with other activities, services, features, or resources we make available. The information we may collect includes your name, mailing address, email address, phone number, payment information, and details about your order or custom requests.

We may also collect non-personal identification information about you whenever you interact with our site. This may include browser type, internet service provider, referring/exit pages, operating system, date/time stamps, and clickstream data.

Use of Your Information

We use the information we collect to:

• Process and fulfill your orders and manage transactions.
• Provide, operate, and maintain our site and services.
• Improve, personalize, and expand our site and services.
• Understand and analyze how you use our site.
• Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the site, and for marketing and promotional purposes (if you have consented).
• Send you emails (if you have opted in) regarding your orders, updates, or marketing communications.
• Detect and prevent fraud.
• Comply with legal obligations.

Sharing Your Information

We do not sell, trade, or rent your personal identification information to others. We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance. These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

We may also share your information in aggregated or anonymized form, which cannot reasonably be used to identify you. This information may be used for analysis, research, or similar purposes.

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

Your Data Protection Rights

Depending on your location and applicable laws, you may have the following rights regarding your personal data:

• The right to access: You have the right to request copies of your personal data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. To exercise any of these rights, please contact us using the physical address provided below.

Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this privacy policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

Cookies and Tracking Technologies

Our site may use "cookies" to enhance your experience. Your web browser places cookies on your hard drive for record-keeping purposes and sometimes to track information about you. You may choose to set your web browser to refuse cookies or to alert you when cookies are being sent. If you do so, note that some parts of the site may not function properly.

Third-Party Websites

Our site may contain links to third-party websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children's Privacy

Our services are not directed to anyone under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from anyone under the age of 18 without verification of parental consent, we take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page. You are advised to review this privacy policy periodically for any changes. Changes to this privacy policy are effective when they are posted on this page.

Contact Us

If you have any questions about this privacy policy, please contact us: